PRIVACY NOTICE

Last updated: 11 February 2026

Ionopure South Africa (Pty) Ltd, trading as Clean Cart (hereinafter referred to as “Clean Cart”, “we”, “us” or “our”), is committed to protecting your personal information and your right to privacy.

If you have any questions or concerns about this Privacy Notice or our practices regarding your personal information, you may contact us using the details provided at the end of this notice.

When you visit our website www.cleancart.co.za (the “Website”), and more generally use any of our services (the “Services”), you trust us with your personal information. We take your privacy seriously and aim to explain clearly what information we collect, how we use it, and what rights you have.

If you do not agree with any terms of this Privacy Notice, please discontinue use of our Website and Services immediately.

This Privacy Notice applies to all information collected through our Website and any related services, sales, marketing or events.

 

1. WHAT INFORMATION DO WE COLLECT?

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Website.

This information does not reveal your specific identity (such as your name or contact details) but may include:

• IP address
• Browser and device characteristics
• Operating system
• Language preferences
• Referring URLs
• Device name
• Country and general location
• Usage data (pages viewed, time spent, features used)

This information is primarily needed to:

• Maintain the security and operation of our Website
• Prevent fraud
• Improve functionality
• Conduct internal analytics and reporting

Log and Usage Data

We collect diagnostic and performance data when you access or use the Website. This may include:

• IP address
• Device information
• Browser type and settings
• Activity timestamps
• Pages viewed
• Search queries
• System activity and error reports

Device Data

We may collect information about the device used to access the Website, including:

• Device type
• Operating system
• Internet service provider
• Hardware model
• Mobile carrier

Location Data

We may collect general location data based on your IP address or device settings.

You may opt out of location tracking by disabling location services on your device. However, some features of the Website may not function properly.

2. HOW DO WE USE YOUR INFORMATION?

We process your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

We may use your information to:

• Process and manage your orders
• Manage payments, returns, and exchanges
• Send administrative updates
• Provide customer support
• Improve Website security
• Prevent fraud
• Comply with legal obligations
• Send marketing communications (only where you have consented)
• Deliver targeted advertising (where applicable)

You may opt out of marketing communications at any time.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share personal information:

• With your consent
• To fulfil a contract with you
• To comply with legal obligations
• To protect our legal rights
• With trusted third-party service providers (such as payment gateways and courier partners)

We may also share information in connection with:

• A merger
• Sale of company assets
• Business restructuring

All third parties are required to protect your personal information in accordance with applicable laws.

4. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Your information may be stored or processed on servers located within or outside South Africa.

Where information is transferred outside South Africa, we ensure appropriate safeguards are in place in accordance with POPIA.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Notice
• Comply with legal, tax, or accounting requirements

Where we no longer require your personal information, it will be securely deleted or anonymised.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement appropriate technical and organisational security measures to protect your personal information.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, you provide it at your own risk.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that such information has been collected without parental consent, we will take reasonable steps to delete it.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In terms of applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the details provided below.

9. DO-NOT-TRACK FEATURES

Some browsers include Do-Not-Track (“DNT”) features. At this stage, there is no uniform standard for DNT signals, and we do not currently respond to such signals.

10. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Notice from time to time.

Updates will be indicated by a revised “Last updated” date and will become effective immediately upon publication on the Website.

We encourage you to review this notice periodically.

11. HOW CAN YOU CONTACT US?

If you have questions about this Privacy Notice, you may contact:

Ionopure South Africa (Pty) Ltd trading as Clean Cart
9, 3rd Avenue
Edenburg, Morningside
Sandton
Gauteng
South Africa

Email: queries@cleancart.co.za
Telephone: +27 87 985 0548

12. REVIEW, UPDATE OR DELETE YOUR DATA

You may request access to, correction of, or deletion of your personal information by contacting us.

We will respond to such requests within a reasonable timeframe in accordance with applicable law.