FAQs
Where does Clean Cart deliver?
Clean Cart currently delivers within Gauteng. Collection is also available.
How long does delivery take?
Standard delivery within Gauteng is approximately 3–5 working days.
How much does delivery cost?
Delivery is R99 for orders under R450, R75 for orders from R450 to R1,399, and free for orders over R1,400. Bulky or oversized items may require a separate freight quote, which will be confirmed before dispatch.
Can I return my order?
Unused items may be returned within 14 days, subject to our Returns Policy. Opened liquid products cannot be returned unless they are defective.
Can I place a bulk or business order?
Yes. Businesses can order products directly through Clean Cart. For Tork products and selected bulk requirements, you can submit a quote enquiry and our team will assist you.
What payment methods can I use?
Secure online payment options are available at checkout.
What product do I put in the Purity Air System?
Only use ionopure Air in your Purity unit. Do not add water or any other product or fragrance.
Do I add water to the Purity air unit?
Only use ionopure Air in your Purity unit. Do not add water or any other product or fragrance.
Can I add essential oils to the Purity air unit?
Only use ionopure Air in your Purity unit. Do not add essential oils or any other product or fragrance.
Can I use any kind of humidifier with ionopure Air?
No. The Purity Air System is specifically designed for – and was tested with – ionopure Air.
Are your products safe to use on fabrics?
We recommend testing an inconspicuous area of the fabric before spraying. When distributed in a fine mist (e.g., ionoMAX Mister, ionopure Purity System, etc.), it is rare for fabric discoloration to occur. Hypochlorous is an oxidant, made with salt and water, and therefore we suggest being careful to place the Purity Unit away from sensitive electronics, bare metal, and fabrics (e.g., drapes, couches, carpet or clothes). When over-sprayed or accidentally spilled, ionopure products may cause discoloration on some fabrics.
Are your products safe to use around electronics?
Water and electronics don’t play well together and ionopure products are mostly water, so we do not advise spraying around electronics.
Is your packaging sustainable for the environment?
We provide refill pouches for all ionopure products to refill our spray bottles. So no spray bottle should ever have to be thrown away.
What is hypochlorous acid (HOCl)?
ionopure products are produced with technology that uses a gentle electrical current to change the molecular structure of a simple saltwater solution. The result? One of the most powerful cleaners on the planet – Hypochlorous acid. Our laboratory acute toxicity testing also indicates it is non-irritating and non-sensitizing. Our solutions are perfectly balanced to utilize the full force of their constituent elements while keeping you safe and providing pure clean.
Is the Purity Aerosolizing Unit safe to use around electronics?
We recommend placing the Purity Aerosolizing unit as far away from the fans in electronic devices as possible. We continuously use the Purity in our offices which house some very sophisticated computers and, following our own advice, we have had no problems.A NOTE OF CAUTION: Often, highly sensitive electronic equipment (e.g., medical scanners, copy machines, server racks….) are housed in their own area. DO NOT PUT A PURITY DEVICE IN THOSE ROOMS. Purity Air is composed of water and a salt-based oxidizing solution and concentrated, direct exposure to such devices is not recommended.
