Ionopure South Africa (Pty) Ltd trading as Clean Cart

Delivery Policy

Order Processing

• All orders are subject to product availability and receipt of payment.
• Orders are typically processed within 3 – 5 working days. This may extend slightly during peak periods or promotional campaigns.
• Orders will only be dispatched once full payment has been received.

Delivery Partners

• Clean Cart uses trusted third-party couriers including Fastway Couriers and The Courier Guy.
• By placing an order, you agree to the applicable terms and conditions of these courier partners.

Delivery Time frames

• Delivery timeframes are estimates only and are not guaranteed.
• Clean Cart and its courier partners will not be liable for delays caused by factors beyond reasonable control, including but not limited to traffic, weather conditions, operational delays, or force majeure events.

Tracking

• Once your order has been dispatched, you will receive a tracking reference number via email or SMS.

Packaging & Customer Responsibility

• All goods are packaged with care to withstand normal transport conditions.
• Customers are responsible for ensuring that all delivery details provided are accurate and complete.

Risk & Liability

• All goods are transported at the customer’s own risk.
• Clean Cart is not liable for any loss, damage, or delay once goods have been handed over to the courier, except where required by applicable law.
• Customers are encouraged to arrange insurance for high-value items if required.

Liquids & Fragile Goods

• Liquid and fragile items are shipped at the customer’s own risk.
• While we take great care in packaging, Clean Cart cannot guarantee against leaks, breakage, or damage during transit.

Failed Deliveries

• If delivery cannot be completed due to:
  • Incorrect address
  • Customer unavailability
  • Refusal of delivery

The order may be returned to the courier depot, and:

• • Additional delivery fees may apply for redelivery
  • Return shipping costs may be charged to the customer

Bulky & Freight Deliveries

• Certain large, heavy or bulky items (including but not limited to bulk orders, trolleys, and oversized products) may require specialised freight delivery.
• These items may not qualify for standard delivery rates.
• A separate delivery quotation will be provided and must be approved before dispatch.
• Delivery will only proceed once the freight charge has been accepted by the customer.

Shipping Costs

• Delivery is currently available within Gauteng only.
• Delivery fees are calculated based on order value as follows:
  • Orders under R450: R99 delivery fee
  • Orders between R450 – R1399: R75 delivery fee
  • Orders over R1400: Free delivery*

Important Notes

• *Free delivery applies to standard delivery items only.
• Orders containing large, heavy or bulky items may not qualify for standard delivery rates.
• In such cases, a separate freight quotation will be provided and must be approved before dispatch.
• Additional charges may apply for:
  • Outlying or difficult-to-access areas within Gauteng
  • Failed delivery attempts due to incorrect details or customer unavailability

Unavailability & Out-of-Stock Items

• All products are subject to availability.
• In the event that an item is unavailable, Clean Cart will:
  • Notify you as soon as possible
  • Offer an alternative product, or
  • Process a full refund

Returns & Refunds Policy

We aim to ensure you are satisfied with your purchase. If you are not completely happy, the following applies:

Returns

• You may request a return within 30 calendar days of delivery.
• To be eligible for a return:
  • Items must be unused
  • Items must be in their original packaging
  • Proof of purchase must be provided
• Returns will not be accepted for:
  • Opened or used liquid products (unless defective)
  • Items damaged due to misuse or improper handling after delivery

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery.
• Supporting photos and details will be required to assess the claim.
• Where valid, we will arrange:
  • A replacement, or
  • A refund

Refunds

• Once your return has been received and inspected, we will notify you of the outcome.
• If approved, refunds will be processed to your original method of payment.
• Refunds are typically processed within 7–10 working days, depending on your payment provider.

Shipping Costs for Returns

• Customers are responsible for return shipping costs unless:
  • The item is defective
  • The item is incorrect
• Shipping fees are non-refundable.
• Where applicable, return shipping costs may be deducted from your refund.

Courier Liability Disclaimer

• Clean Cart uses third-party courier services and is therefore subject to their operational processes and limitations.
• Claims for loss or damage during transit may be subject to courier terms and limitations.
• Clean Cart will assist in lodging claims where applicable but does not guarantee successful recovery from courier providers.

Payment Options

• We accept secure online payments via Visa and MasterCard.
• Additional payment methods may be made available through our payment gateway provider.

Contact Us

If you have any questions or need assistance, please contact us:

 queries@cleancart.co.za